From Kenmore, Talking Washers and Dryers
August 9, 2010 Edited by Brahm Canzer
Filed under Part 3 Management: Empowering People to Achieve Business Objectives
Description: They’ll explain their problems via phone—and, the company hopes, result in vastly more efficient service.
Source: Businessweek.com
Date: 08/05/2010
Link: http://www.businessweek.com/magazine/content/10_33/b4191023607461.htm
Questions for discussion:
- How can the manufacturers justify the additional cost of this technology?
- What are the benefits received by the companies and their customers?
- Should manufacturers emphasize this technology as an integral part of their products?
- Which customers would be most affected knowing this technology is built into their appliances?
