CEO Ken Chenault says his company did not cut employees to increase short-term profits.
Source: CNNMoney Ã¢â‚¬â€œ video report
Keys: Management, leadership, HR
Questions for discussion:
- Reducing payroll costs is a quick way to improve profitability. What do you think about Ken Chaenault Ã¢â‚¬Ëœs explanation for layoffs at AmEx?
- Do you think AmEx employees would consider him a good leader and manager of the firm? Explain your thinking.