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CEO Ken Chenault says his company did not cut employees to increase short-term profits.

Source: CNNMoney – video report

Date: 5/28/2009

Keys: Management, leadership, HR


Questions for discussion:

  • Reducing payroll costs is a quick way to improve profitability. What do you think about Ken Chaenault ‘s explanation for layoffs at AmEx?
  • Do you think AmEx employees would consider him a good leader and manager of the firm? Explain your thinking.

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