Posted by & filed under Part 3 Management: Empowering People to Achieve Business Objectives.

Description: Airlines have made great technological leaps in recent years, allowing passengers to check in from home or download boarding passes on their smartphones. But if you’ve ever been stranded at an airport during a raging thunderstorm, chances are you will end up standing in a long line watching a gate agent typing furiously on an outdated computer.


Date: 06/04/2010


Questions for discussions:

  • What does the report say about the growing importance of technology?
  • Summarize how technology has changed the industry.
  • What are the key advantages of keeping pace with advances in technology?

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