Description: Operational innovations at restaurants like Taco Bell rival those at any factory in the world. A view from the drive-thru window at how they do it.
Source: Businessweek.com
Date: 05/05/2011
Link: http://www.businessweek.com/magazine/content/11_20/b4228064581642.htm
Questions for discussion:
- How is the Drive-Thru process similar to the production process?
- Why is it so important to Taco Bell to be faster?
- How else could customer satisfaction be improved in the Drive-Thru without reducing wait-times?
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