The Dangers of Linking Pay to Customer Feedback

Posted by & filed under Part 1 Business in a Global Environment, Part 3 Management: Empowering People to Achieve Business Objectives.

Description: What seems like a winning formula can backfire, says Harvard blogger Rob Markey

Source: Businessweek.com

Date: 09/08/2011

Link: http://www.businessweek.com/management/the-dangers-of-linking-pay-to-customer-feedback-09092011.html

Questions for discussion:

  • Summarize the arguments put forward in this article.
  • Do you agree with the conclusions?

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