Posted by & filed under Part 1 Business in a Global Environment, Part 3 Management: Empowering People to Achieve Business Objectives, Part 4: Marketing Management, Part 5 Managing Technology and Information.

Description: Consumers will abandon a retailer because of poor customer service


Date: Feb 27, 2016


Questions for Discussions:

  • What does this report say about the importance of customer service?
  • How should managers deal with this information?

Leave a Reply

Your email address will not be published.