Posted by & filed under Part 1 Business in a Global Environment, Part 3 Management: Empowering People to Achieve Business Objectives, Part 5 Managing Technology and Information.

Description: With Black Friday almost here, some shoppers have already mapped their store-by-store plan of attack. But customer service can make or break a shopping experience, and the best retail salespeople are often the happiest.


Date: Nov 23, 2016


Questions for Discussions:

  • What do you think of the research methodology used here?
  • What does this report say about employees and the retail customer experience?

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