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Description: With Black Friday almost here, some shoppers have already mapped their store-by-store plan of attack. But customer service can make or break a shopping experience, and the best retail salespeople are often the happiest.

Source: Forbes.com

Date: Nov 23, 2016

Link: http://www.forbes.com/sites/jeffkauflin/2016/11/24/the-retailers-with-the-happiest-employees/#11d6c26dfd00

Questions for Discussions:

  • What do you think of the research methodology used here?
  • What does this report say about employees and the retail customer experience?

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