Posted by & filed under Part 1 Business in a Global Environment, Part 3 Management: Empowering People to Achieve Business Objectives, Part 4: Marketing Management.

Description: Here it is: Six Pixels of Separation – Episode #637 – Host: Mitch Joel. I got to finally meet Shep Hyken last year at the massive NAMM music trade show. We wound up hanging out for a few days, and I then got to see Shep in action. He doesn’t just talk about great customer service, he gives it… and he lives it. He’s a magnet to business people, and he does his best to help companies make every moment with their customers count. What does great customer service and experience look like? Check out his just-published business book, The Convenience Revolution. He is also the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and Be Amazing or Go Home. If that were not enough, he also created The Customer Focus, a customer service training program. Enjoy the conversation…. Enjoy the conversation….

Source: – Podcast

Date: Sep 23, 2018


Questions for discussion:

  • Summarize the key points you learned from this discussion.
  • Do you disagree with any item?

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