Posted by & filed under Part 4: Marketing Management.

Description: Nordstrom Inc. is trying an unusual approach to get busy New York City shoppers in its doors: Letting them return merchandise they bought online—from other retailers.


Date: Sep 06, 2019


Questions for discussion:

  • Is this a good idea?
  • What is the benefit to customers and to Nordstrom?
  • Would an “any-brand” return storefront make sense today?

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