Description: WestJet and Air Canada engaged in a social media spat on Wednesday, as the airlines bickered over flight refunds.
Source: Yahoo.Finance.com – video report
Date: Oct 22, 2020
Questions for discussion:
- Summarize the issues surrounding refund policies.
- Why would the airlines be slack in providing refunds?
- What are the consequences of these decisions for the firms and for customers?
- What would you advise the industry?
Leave a Reply
You must be logged in to post a comment.