Description: Black Friday has officially arrived in Canada, and while sales are expected to be muted this year as the country grapples with the COVID-19 pandemic, the shift to e-commerce means retailers need to manage consumer expectations for online ordering.
Source: Yahoo.Finance.com – video report
Date: Nov 27, 2020
Questions for discussion:
- Summarize the highlights presented in the report.
- Why is delivery a critical component for online retailers?
- Do you think consumers will revert back to more instore shopping after the pandemic issues subside?