Description: Email is the most popular engagement channel among mass-market retailers. But it is not the fastest-growing during this inflationary period, judging by the Verint Guide To Customer Engagement in the Retail Industry, a two-part study released Friday.
Source: MediaPost.com
Date: Sep 30, 2022
Questions for discussion:
- What do the statistics say about communication tools available?
- What do you think about future planning, as described in the article?
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