Description: In Lynn Milos’s previous business endeavors as a caterer and private chef, customer service was old school and face to face  the longstanding marketplace advantage enjoyed by small businesses over big businesses.
Source: NYTimes.com
Date: 06/15/2011
Link: http://www.nytimes.com/2011/06/16/business/smallbusiness/16sbiz.html?ref=smallbusiness
Questions for discussion:
- How has Lynn Milos made use of technology to improve customer service?
- How else could she use technology?
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