Posted by & filed under Part 1 Business in a Global Environment, Part 3 Management: Empowering People to Achieve Business Objectives, Part 4: Marketing Management.

Description:   The events aboard a March 27 JetBlue Airways Corp. (JBLU)flight, on which the co-pilot locked an erratically behaving captain out of the cockpit and diverted the plane to a safe landing, show how much has changed in a culture once typified by autocratic captains browbeating underlings even in the face of potential hazards, safety specialists said.

Source:  Bloomberg.com

Date: 03/30/2012

Link:  http://www.bloomberg.com/news/2012-03-30/jetblue-actions-show-how-training-altered-cockpit-culture.html

Questions for discussion:

  • What are the managerial lessons described in this report?
  • Do you think there are similar cultural problems that need to be addressed in other work environments?

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