Description: If your idea of shopping hell is a trip to Walmart WMT, +0.80% you’re not alone.
Source: MarketWatch.com
Date: Feb 18, 2015
Link: http://www.marketwatch.com/story/4-reasons-walmart-is-the-most-hated-retailer-in-america-2015-02-18
Questions for discussion:
- What are the reasons for customer dissatisfaction?
- What can management do to improve the ranking?
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