Sony Apologizes, Offers $1 Million Insurance After Hacking

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Description:   Sony Corp. (6758) Chairman Howard Stringer apologized and offered U.S. users of its PlayStation Network and Qriocity online services a year of free identity-theft protection after the system was crippled by hackers.

Source: Bloomberg.com

Date: 05/06/2011

Link: http://www.bloomberg.com/news/2011-05-06/sony-offers-network-users-free-identity-theft-service-after-hacker-attack.html

Questions for discussion:

  • Summarize the events that have led to this situation.
  • Do you think Sony’s solution will satisfy customer’s anger?
  • Could Sony have acted differently earlier to mitigate the problem?
  • Do you think this event will have broader impact on Sony and other game manufacturers?

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