Description: The quality and safety violations that led to the shutdown of a Tylenol plant were extremely serious, and could lead to tough action by regulators on drugmaker Johnson & Johnson.
Source: CNNMoney.com
Date: 05/14/2010
Link: http://money.cnn.com/2010/05/14/news/companies/tylenol_recall_plant_conditions/index.htm
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Questions for discussion:
- Are there any excuses that the firm could offer the public that might mitigate this publicity disaster?
- What public relations actions would you recommend to the firm?
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