WestJet, Air Canada in Twitter fight over flight refunds

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Description: WestJet and Air Canada engaged in a social media spat on Wednesday, as the airlines bickered over flight refunds. Source: Yahoo.Finance.com – video report Date: Oct 22, 2020 Link: https://ca.finance.yahoo.com/news/west-jet-air-canada-in-twitter-fight-over-flight-refunds-144018824.html Questions for discussion: Summarize the issues surrounding refund policies. Why would the airlines be slack in providing refunds? What are the consequences of these… Read more »

U.S. Accuses Google of Illegally Protecting Monopoly

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Description: A victory for the government could remake one of America’s most recognizable companies and the internet economy that it has helped define. Source: NYTimes.com Date: Ocy 20, 2020 Link: https://www.nytimes.com/2020/10/20/technology/google-antitrust.html Questions for discussion: What is the basis for the case against Google? Do you think it merits legal action? What are the business consequences… Read more »

Chipotle burritos — not bowls — are all the rage during the pandemic: CFO

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Description: The mighty Chipotle burrito — delivered straight to your house — continues to power the restaurant giant’s profits during the COVID-19 pandemic. Source: Yahoo.Finance.com – video report Date: Oct 22, 2020 Link: https://ca.finance.yahoo.com/news/chipotle-burritos-not-bowls-are-all-the-rage-during-the-pandemic-cfo-172128826.html Questions for discussion: How well has Chipotle managed during the covid pandemic that has devastated many restaurants? What marketing and management lessons should… Read more »

Airlines Can Bring Their Customers Back

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Description: Gallup’s recent study on the U.S. travel industry shows more bad news — on top of six months of losses — for airlines, one of the hardest-hit industries during the pandemic. The study finds that 68% of respondents don’t plan on air travel at all in the next six months, and most are very… Read more »

Shoppers Came Back To Department Stores In September, Lifting Retail Sales

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Description: Shoppers bought more clothes and cars, and even returned to beleaguered department stores in September. Source: NPR.org Date: Oct 16, 2020 Link: https://www.npr.org/sections/coronavirus-live-updates/2020/10/16/919330560/shoppers-went-back-to-department-stores-in-september Questions for discussion: Summarize the highlights in this report. What is the overall impression you have of the retail picture and consumer shopping behavior?

Editor’s Edition: Can Canada shake its carbon belching image with clean energy?

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Description: Yahoo Finance Canada’s Jeff Lagerquist speaks with Tom Rand, managing partner at ArcTern Ventures, about the future of clean energy in Canada. Source: Yahoo.Finance.com – video report Date: Oct 14, 2020 Link: https://ca.finance.yahoo.com/video/editors-edition-canada-shake-carbon-132140399.html Questions for discussion: Summarize the key points debated about the energy industry as presented in this interview. What direction do you… Read more »

New job listings for Amazon’s internal telemedicine service, Amazon Care, hint at expansion

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Description: Amazon Care, the company’s online medical clinic for its own employees, is trying to hire half a dozen people in business development roles to “build and grow relationships with commercial and public sector enterprises.” Most of the roles were posted in the past month. Source: CNBC.com Date: Ocy 16, 2020 Link: https://www.cnbc.com/2020/10/16/amazon-care-telemedicine-service-job-listings-hint-at-expansion.html Questions for… Read more »

When Shoplifting Is A Felony: Retailers Back Harsher Penalties For Store Theft

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Description: A new report by the consumer-interest nonprofit Public Citizen calls out major retailers — Best Buy, Lowe’s, Home Depot, Target, Walmart and others — for donating to trade associations and campaigns promoting harsher shoplifting penalties in at least 18 states. The retailers succeeded in 11 of them, according to the report. Source: NPR.org Date: Oct 16,… Read more »

Rethinking Success Metrics in the Time of Coronavirus

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Description: Covid-19 has changed business. How you measure success must change too. Source: INC.com Date: Oct 09, 2020 Link: https://www.inc.com/maria-haggerty/rethinking-success-metrics-in-time-of-coronavirus.html?utm_source=incthismorning Questions for discussion: Summarize the key arguments presented in this article that argue for alternative metrics of success. Do you think most business people would agree with this assessment and advice?

Dollar General to open new stores targeting wealthier shoppers

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Description: New York (CNN Business)Dollar General (DG), the retail powerhouse known for its rock-bottom prices, is opening a new store aimed at higher-end suburban shoppers. Source: CNN.com Date: Oct 09, 2020 Link: https://www.cnn.com/2020/10/08/business/dollar-general-popshelf-retail-store/index.html Questions for discussion: What distinguishes the new chain from others competing for customers? Do you think the new retail chain can succeed at this… Read more »